Thank you for shopping at GoldAssetMarket. We appreciate your trust in our products and services. Please read this policy carefully to understand your rights and responsibilities when requesting a refund.

1. Eligibility for Refund

We offer refunds under the following circumstances:

• Damaged or Defective Products: If you receive a damaged or defective item, please contact us within 7 days of delivery to initiate the refund process. We may request photographic evidence or return of the item.
• Incorrect Product Shipment: If you receive an incorrect product due to our error, we will arrange for the correct item to be shipped to you or issue a refund.
• Non-Delivery: In cases where the product does not arrive within a reasonable timeframe beyond the estimated delivery date, we will investigate and offer a refund if the item cannot be located.

2. Non-eligibility for Refund

Refunds may not be provided in the following situations:

• Change of Mind: We do not offer refunds for purchases made due to a change of mind or if you no longer want the product.
• Custom Orders: Items that are customized or made-to-order are not eligible for refunds unless they are defective or damaged upon arrival.
• Discounted or Clearance Items: Items purchased at a discounted price or during a clearance sale are considered final sale and are not eligible for refunds.

3. Refund Process

To request a refund, please contact our customer service team at [email address] or [phone number] within the specified timeframe for eligible refunds. Provide your order number, description of the issue, and any supporting documentation (such as photos of the damaged item).

Upon review and approval of your refund request, we will initiate the refund process. Refunds will be processed to the original payment method used during the purchase, within [number] business days.

4. Return Shipping

For eligible refunds due to damaged, defective, or incorrect product shipment, we may provide a prepaid shipping label for the return. Please follow the return instructions provided by our customer service team.

5. Contact Us

If you have any questions about our refund policy, please contact us:

• Email: info@goldassetsmarket.com
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